Returns & Exchanges
At Ecoright, we make things we're proud of and we want you to love them just as much as we do. Most of the time you will. But if something isn't quite clicking, we're here to sort it out. Here's how it works.
Return & Exchange Window
You've got 7 days from delivery to request a return or exchange. After that, the window politely closes, so don't sit on it too long.
Return Eligibility
For a return to sail through, the product should be:
- Unused, unwashed, and in the same condition it arrived in.
- Carrying all its original tags, packaging, and accessories.
- Still in fresh, unworn shape, no signs of wear, damage, or misuse.
Every returned item goes through a quick quality check. Once it passes, your refund's on its way provided it meets the criteria above.
Non-Returnable & Non-Exchangeable Items
A few things can't make the round trip:
- Socks (Hygiene first. We're sure you understand).
- Clearance sale buys.
- Items bought as part of a special promotional offer or limited-time discount event.
Return Fees
A return fee of ₹99 per item, plus applicable shipping charges, is deducted from your refund. It covers a slice of the reverse logistics and handling that go into getting an item back home. Original shipping charges, if any, aren't refundable.
Exchange Policy
Want a different product, colour, or size? Request an exchange within 7 days of delivery.
- A flat ₹99 exchange fee per item applies.
- Once approved, your replacement lands within 5–7 working days.
- Exchanges depend on availability.
- If your pick is out of stock, we'll offer an alternative or a refund — whichever works better for you.
As with returns, clearance and promotional buys aren't eligible for exchange.
Damaged, Defective, or Incorrect Items
If something arrived damaged, defective, or just plain wrong — that's on us, and we'll make it right. Contact us within 48 hours of delivery with:
- Clear photos of the product you received.
- Photos of the packaging and shipping label.
- Your order number.
Once we've verified it, we'll arrange a replacement or a full refund. No extra cost, no hassle. Claims raised after 48 hours may be harder to resolve, so a quick heads-up goes a long way.
How to Initiate a Return or Exchange
Easy. Head to this page and enter your order number and email/phone: Return & Exchange Request
From there, just:
- Upload clear photos of the product, packaging, and shipping label.
- Tell us what went sideways.
Once approved, we'll arrange a reverse pickup and keep you posted at every step.
Refunds
After your return arrives and clears its quality check:
- Refunds are processed within 5 working days.
- They go back to your original payment method.
- Your bank or payment provider may take a little extra time to show it — that part's out of our hands.
Refunds are issued after deducting applicable return fees and non-refundable shipping charges.
Order Cancellations
Changed your mind? You can cancel any time before your order ships. Once it's on the road, it can't be cancelled — but the return policy above has you covered.
Questions? We genuinely like hearing from you. Reach us at help@ecoright.com or +91 9879263280, and our team will get back to you as soon as we can.
