FAQs
About Ecoright
What makes Ecoright different?
We make clothes that look good, feel good, and do better.
Think trend-forward designs, more thoughtful materials, and
a whole lot less compromise. Because looking good and doing good should
absolutely go together!
What does it mean that Ecoright is B Corp Certified?
It means we’ve been independently assessed on how we impact
people, communities, and the planet — and met the high standards required to
become a Certified B Corporation.
In short: it’s one more way we hold ourselves accountable to
doing better.
Know more about our B Corp certification here.
Are Ecoright products sustainable?
We’re always looking for smarter ways to make our products
with less impact.
From powering a large part of our manufacturing with solar
energy, to rainwater harvesting at our factories, to choosing lower-emission
modes of transport for around 80% of our shipments — we’re working on making
better choices at every step.
We’re not here to claim perfection. We’re here to keep
getting better, one step at a time.
Want to know more about what goes on Behind the Seams? Read
more here.
What materials are Ecoright products made from?
We’re pretty selective about what goes into our
products.
We work with a focused range of materials, including organic
cotton, denim and upcycled PU. Our inks and dyes are organic and azo-free, and
we also use recycled materials across our packaging.
Know more about the materials we use here.
For the exact material composition of a product, please
refer to the individual product page — that’s where you’ll find the most
accurate information for each piece.
Are Ecoright products vegan?
Yes! All Ecoright products are vegan.
Where are Ecoright products made?
Our products are crafted in independently audited facilities
that meet high ethical and social standards.
We work with SEDEX 4-Pillar and Fairtrade-certified
facilities because who makes your clothes matters just as much as what they’re
made from.
Do you offer a size guide?
The exact dimensions of each product are mentioned on its product page, so you can
check the measurements before making your pick.
Products
How do I care for my Ecoright product?
Every piece has its own care instructions, so your best bet
is to check the care guidelines mentioned on the product page.
A little extra care goes a long way in keeping your Ecoright
looking its best for longer!
Will my product look exactly like the images online?
We do our best to make sure what you see is what you get! ✨
That said, colours can look slightly different depending on
your screen, and small variations may occur with certain materials.
These little differences are part of what makes each piece
unique!
Do you offer product customisation?
Yes, we do! Customisation is available for bulk and
corporate gifting orders.
If you have something specific in mind, drop us a note at
business@ecoright.com and we’ll see what we can do.
Orders & Shipping
How can I track my order?
Once your order ships, we’ll send the tracking details to the email ID and WhatsApp number used to place your order, so you can follow it all the way to your doorstep.
When will I receive my order?
The wait shouldn’t be too long! Orders are typically delivered 1–4 days after shipping.
Once your order is on its way, you can use the tracking link we send you to follow its journey.
What are your shipping charges?
Good news — shipping is on us for orders above ₹899!
For orders below ₹899, there’s a flat ₹50 shipping fee
Do you ship internationally?
Yes, we do! We ship globally, so you can get your Ecoright favourites wherever you are.
Shopping from outside India? Visit our global website → https://global.ecoright.com/
Can I change or cancel my order after placing it?
Changed your mind? We get it!
Orders can’t be changed once they’ve been placed. But if your order hasn’t shipped yet, you can cancel it and place a new one.
You can do this yourself or email us at help@ecoright.com, and we’ll help you out.
Can I change my shipping address after placing an order?
Yes — as long as your order hasn’t shipped yet!
Just email us at help@ecoright.com with your order ID and the updated address, and we’ll do our best to sort it out.
I haven’t received my order confirmation. What should I do?
If you haven’t received your order confirmation within 24 hours, check your spam or promotions folder first.
Still nothing? Drop us an email at help@ecoright.com and we’ll look into it.
My order is delayed. What should I do?
Uh-oh! First things first, check your tracking link to see where your order is.
If there’s still no movement or something doesn’t look right, email us at help@ecoright.com and we’ll help you figure it out.
My order shows as delivered, but I haven’t received it. What should I do?
Oh no! Before we panic, check with your neighbours, security desk, or anyone who may have received the package for you.
Still nowhere to be found? Email us at help@ecoright.com and we’ll look into it.
I received a damaged, defective, wrong or incomplete product. What should I do?
We’re sorry about that. Please email us at help@ecoright.com with your order details and a few photos of the product as you received it.
We’ll take it from there and get this sorted!
Returns & Exchanges
What is Ecoright’s return and exchange policy?
We know — returns can come with a lot of questions!
You can find all the details about our return and exchange policy here.
How do I return or exchange a product?
No worries, we’ll guide you through it!
Simply head to our Return & Exchange Page and follow the steps to get your return or exchange started.
Which products are eligible for return or exchange?
Almost everything, but there’s one exception!
Socks & products under clearance sale are not eligible for return or exchange.
Are sale or discounted products eligible for return or exchange?
Sale shopping comes with its own rules!
Products purchased during clearance sales or as part of special promotional offers or limited-time discount events are not eligible for return or exchange.
Can I return only part of my order?
Absolutely! You don’t have to return your whole order. Just select the product you’d like to return once you initiate the process on our Return & Exchange Portal, and you’re good to go!
Can I exchange my product for a different product?
Changed your mind? We get it! 🤷🏽♀️
Yes, you can exchange your product for a different product. Just head to our Return & Exchange Page to get started.
How long does it take to receive my refund?
Nobody likes waiting for a refund!
Once your return is processed, your refund will be processed within 5 working days.
What happens if my return pickup is missed or delayed?
Uh-oh! If your return pickup has been missed or delayed, don’t worry. Just email us at help@ecoright.com and we’ll look into it for you.
Payments
What payment methods do you accept?
We like options! You can pay using UPI, credit/debit cards, or Cash on Delivery (COD).
If you choose COD, there’s a flat ₹99 COD fee.
Why has my payment failed or been declined?
Ugh, payment errors. Nobody’s favourite!
It could be a bank, payment gateway, or transaction issue. Try again or give another payment method a go.
Still stuck? Drop us an email at help@ecoright.com and we’ll look into it!
Gifting
Do you offer gift cards?
Yes! If you’re looking to gift someone a little Ecoright joy, email us at help@ecoright.com and we’ll help you out.
Do you offer gift wrapping or gifting options?
We do! Gift wrapping is available for ₹50, and our gift box is available for ₹100.
