Returns & Exchanges

 

At Ecoright, your satisfaction is our priority. If, for any reason, you are not completely happy with your purchase, please review our return and exchange guidelines below.

1. Returns & Exchange Eligibility

For Jewellery

•       Returns must be initiated within 7 days of receiving your order.

•       Exchanges must be initiated within 7 days of receiving your order.

For all other products

•       Returns and exchanges must be initiated within 7 days of receiving your order.

•       A flat fee of ₹99 per item applies to every return or exchange.

Unfortunately, requests beyond these windows cannot be accommodated.

2. Return Conditions

•       Whatever you send back has to be unused, unwashed, undamaged, and in its original packaging. Zero exceptions.

•       Anything bought on clearance or with a limited-time discount can’t be returned, refunded, or exchanged.

3. How to Initiate a Return or Exchange

Head to our Returns & Exchange page, enter your order ID, and follow the steps. We’ll take it from there.

4. Refund Timeline

For Jewellery

•       Refunds are issued as store credit only, within 5–7 business days after we receive your product at our warehouse.

For all other products

•       Refunds are credited to your original payment method within 5–7 business days after we receive your product at our warehouse.

5. Need Help?

Have a question or need a hand with your return? Contact us — we’re happy to help.